Hi Everyone,
I’ve been quite busy since I last gave you an update. As part of the large change project I’m still working on, I finalised the ‘Voice of the Customer’ report and gave this to our client last week.
As well as this, over the last couple of weeks as part of the Stakeholder and Communications working group, I have been involved in an ongoing stakeholder analysis through which we have identified key stakeholders of the project. This piece of work is going to be bigger than I first thought as we have already identified over 30 external stakeholders and the list seems to be growing. Our next step is to create a communications plan around all key stakeholders and to define the key messages we need to communicate to them. We have our kick-off workshop this week to get this up and running. Other work I have also been involved in has been developing the ‘to-be’ process maps for the new processes that will be put in place in the future.
Apart from this, as Christmas is getting closer, there are a number of events lined up over the next few weeks including our Christmas party which I’m really looking forward to.. I’ll write again to update you on how things are going before this!
